The Canadian Anti-Spam Legislation (“CASL”) prohibits the sending of any electronic messages that are commercial in nature unless the sender has received the recipients' express consent prior to sending the message. Our practice therefore requires your written consent to send you any electronic messages. While most of our communications are related to your pet’s health, some may contain commercial activities such as promotions, special events, or fundraising activities. Please note that if you do not consent, you will not receive ANY communications from our practice on any matter.
We also like to feature patients on our social media account(s), whether it be a success story, an interesting visit or the animal is just too cute not to. For us to responsibly take these videos and/or pictures we need to be granted your permission to use them on our social media account(s). Please keep in mind that your consent can be revoked at any time, but images and videos used during active consent will remain, though no further use of the images or videos will take place. A removal request can be made and will be reviewed, depending on the video and/or image we will try and remove it as requested but, in some cases, removal will not be possible, so please bear that in mind when consenting.
Please indicate what forms of communication are allowed: *
Note that phone calls must be allowed as that will always be the first contact method used in an emergency. Also, if you opt-out of email, you will not receive invoices, estimates, or reminders.
A. Service Communications (These are used for appointment reminders, updates about your pet’s care, or billing-related matters.)
B. Marketing & Promotional Communications (These are optional and include educational materials, newsletters, promotions, and social media use.)
At Cambrian Animal Hospital, our goal is to provide medical care in a timely manner to every patient. When no-shows, late arrivals or cancellations occur, it affects other patients who need access to veterinary care.
To be respectful of the medical needs of all of our patients, we require 24-hour notice of your need to cancel or reschedule an appointment. After a third no-show or late cancellation, you will be asked to pre-pay for the consultation at the time of scheduling for the duration of one year. This deposit fee is placed on your account and applied toward your invoice on the day of your appointment. If you do not show up and/or fail to provide proper notice after this time, the deposit will be forfeited.
We ask that you provide us with 24-hours notice should you need to cancel or reschedule your appointment. Cancelling or rescheduling as soon as you’re aware allows us to offer that appointment time to another patient.
To cancel your appointment, please call us at 403-457-3911. If you do not reach the receptionist, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name, and phone number and we will return your call as soon as possible.
If you arrive more than 10 minutes late, your appointment may need to be rescheduled as doctors and the support team are scheduled accordingly. So as not to delay the next appointment, rescheduling may be necessary.
If you have any questions regarding our policy, please don’t hesitate to call us at 403-457-3911. Thank you kindly for your understanding and cooperation.
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